Support & Ticket System

Support section overview 

The support section is intended for communication with your manager: 


In the Support section, you can see your pre-moderation offer requests decisions and create a new ticket for your manager. Your request will be automatically added to the Support section as a Ticket when you request access to the pre-moderation offer in the Offer section.

Here you may see next ticket parameters:

  • ID – Ticket ID in your manager panel
  • Data creation – Ticket data creation
  • Ticket title – Ticket title or request to the offer
  • Ticket type – Ticket type which can be: Offer Request, General questions, Payments, Technical questions
  • Answers – The number of answers to the ticket from you and your manager
  • Status – Ticket status, which can be: Closed – means the ticket is resolved and closed by your manager, Opened – means the ticket is new and not closed by your manager. 

How to create a new ticket?

To start a conversation with your manager, go to the ‘Support’ section’ and click on the ‘Create ticket’ button


Here you will see New ticket form with required fields that need to be filled:

  • Type – ticket type, which depends on your question. It can be: General questions, Payments, Technical questions
  • Title – enter here a short ticket title or a subject of the question
  • Description – write here your question or describe your difficulty
  • Attachment – optional field. You may upload a necessary file in one of the following formats: .jpg, .png, .zip, .gif. 

You can upload not more than 5 files with a size of not more than 5 MB each.

After filling all the required fields, click on the ‘Add’ button to save a new ticket and send it to your manager. 

When your manager responds to your ticket, you will see the corresponding checkmark:


Open the necessary ticket to view the answer from your manager. You also can continue communication with the manager by adding a comment:


Payments Section

The article covers the following topics:

  • Payment System creation
  • Payment Section 

Payment system creation

First of all, you need to set up a payment system to start receiving your manager’s payments. To do it navigate to the ‘Profile’ Tab – > ‘Payment System’:


Here you may choose one of the available payment systems and currency. Fill in all needed fields and click on the ‘Add’ button. Your new payment system will appear in your Profile, and you will be able to make some actions with it:

  • ‘Save’ button – save your new payment system
  • ‘Make payment system as main’ button – make your payment system as the main payment system
  • ‘Remove’ button – remove payment system

import.png If your payment system is not on the list, ask your manager to add the necessary payment system. 

You may check your balance on the Dashboard:


Balance shows the amount that needs to be paid by your manager for approved/hold/pending conversions. 

Payment Section


Payments detalization table contain next fields:

  • Comment – Payment comment
  • Period of time – period of time which conversions were counted for.
  • Revenue – Payment amount paid to you by your manager
  • Payment wallet -Your wallet
  • Status – Payment status. It may be: 
    • Decline – declined payment (not paid by your manager)
    • Pending – pending payment (decision in the process, request status later)
    • Paid part – partly paid payment (will be paid in several parts)
    • Paid – completed payment (paid by your manager)
    • Wait payment – waiting for payment (will be paid by your manager later)

You can search for the payment by any of data presented in columns.

If you want to see payment details you may click on the line with the relevant payment:


Smartlinks Section

The Smartlink is a monetization tool that allows you to get only one link to all the offers. Using the technology of machine learning, it automatically selects the offers by several parameters.

All Smartlinks are located in the relevant section:

image 14 1024x533 - Smartlinks Section

Upon clicking on a certain Smartlink category you will get to the page with the link itself:

Here you can complete the link with your macros.  You can use sub1-sub8 macros despite there are forms only for sub1-sub5 macros.

import.png Note that you will be able to use smartlinks only for offers in public status and those offers to which you are connected.

Offers Section

The article covers the following topics:

  • All offers
  • Available offers
  • Live offers

Offers section consists of 3 subsections:

  1. All offers – the list of offers in public and pre-moderation status
  2. Available offers -the list of offers in public status and offers connected to you by your Affiliate Manager (means that request is approved)
  3. Live Offers – the list of offers to which you send traffic 

All Offers

image 9 1024x291 - Offers Section

In the All Offers section, you can connect to public offers or request access to the pre-moderation offer. It is also possible to filter offers by Offer ID or Offer Name, by Offer Category and by Country. 

import.pngWhen Country filter is applied, only countries from all general Targeting groups will be shown. For example: the offer has two general Targeting groups: one with USA, another one with Russia, and one personal Targeting group with France. If you want to find the offer with France, this offer won’t be shown in the list of offers.

Public offers

To refer the public offer information, click on the ‘Get link‘ button:

image 10 1024x465 - Offers Section


Offer Preview: offer preview link.

Creatives: creatives you may download (if any).

Geography and paid goals: information about offer paid goals (if any) and its GEO restrictions.

Conversion rates: offer CR% weekly value, EPC weekly value and click session lifespan – is time period when the conversion is allowed for click.

Traffic sources: offer traffic sources.

Limits: cap limits if there are any.

Tracking link: offer tracking link;

Parameters: fields where Affise client may put additional macros for sub-accounts and other data, which Affise client want to receive from you;

Your postbacks: fields where you may add your local postback for a specific offer for S2S Integration or pixel for Pixel Integration. 

Postback Information: the list of all available macros for your postback. 

Below you will find all available marcos for your postback:

{uagent}UserAgent of user browser
{ip}User IP-address
{sub1} – {sub8}Subaccount 1 – Subaccount 8 
{ref_id}An additional macro for postback URL
{os_id}An additional macro for postback URL
{user_id}An additional macro for postback URL
{ext1}An additional macro for postback URL
{ext2}An additional macro for postback URL
{ext3}An additional macro for postback URL
{transactionid}Conversion identificator of the advertiser
{date}Date and time of conversion committing in format y-m-d h:i:s
{click_date}Date and time of click committing in format y-m-d h:i:s
{offerid}Offer identificator in the System
{offer_name}Offer title in the System
{status}Conversion status, available values*:1 – conversion is “Approved”2 – conversion is “Pending”3 – conversion is “Declined”5 – action is approved and put on “Hold”
{sum}Conversion payout
{time}Time of conversion committing in format H:i:s
{date_only}Date of conversion committing in format Y-m-d
{rand}Unique number (UUID format, eg: 9cdf32d5-124e-4e06-b25b-4c92d3cec9dc)
{referrer}Click referrer
{custom_field1} – {custom_field7} or {custom_field_1} – {custom_field_7}Additional macros
{os}OS Family
{timestamp}Unix timestamp of conversion creation

Pre-moderation offers

To refer the pre-moderation offer information, click on the ‘Request access‘ button:

image 11 1024x374 - Offers Section

IO Document: this function lets you attach an insertion order document as a sign of commitment to a specific offer between Affise client and Affiliate. You need to sign a document and reattached back when requesting the access to the offer tracking URL.

After filling all the necessary fields, click on the ‘Apply’ button to request access to the offer Tracking URL, and expect your Manager’s confirmation. Your request will be added as a ticket in the Support section where you can track the ticket decision. 

Available offers

This section includes public offers, pre-moderation, and private offers connected to you by your Affiliate Manager (means that request is approved).

image 12 1024x660 - Offers Section

Live Offers

Statistics Section

The article covers the following topics:

  • Statistics Summary
  • Daily Statistics 
  • Conversion Statistics 

Statistics Summary

On the Statistics page, you can view summary statistics in various slices using different filters.

Statistics section currently has the following slices:


Daily Statistics

Use daily statistics to view your summary statistics or to check summary statistics for specific Offers/Countries/Operating systems (OS)/Devices/Smartlinks & Sub accounts in the most convenient for you way.


On Daily Statistics page you can see: 

  • Filters: the data can be filtered by specific Timeframe/Timezone/Country/Offer/Devise/OS/Smartlink/Sub accounts

If you want to filter by any sub value, make sure you have passed the value via the Tracking URL during the last 2 weeks.

Statistics Table


Date: choose the needed timeframe you’d like to depict the data for. It is possible to view detailed statistics by pressing on the date:


The chosen period should not be more than three (3) months so that the data can be easily depicted. In case you have chosen a large period, you can get the message “no data”. This message does not mean that data are not available, which means that a shorter period has to be chosen. Once you’re facing such a query, split the depicted period into smaller periods (e.g., 1 month, 2 weeks, 1 week).


Hosts – unique clicks. The uniqueness of a click is defined by three categories in Affise: browser, device, and timeframe of 24 hours.

Hits – a number of all clicks. 

Click’s uniqueness is defined in Affise in the following way. It’s defined by: 

  1. browser
  2. device
  3. date

In terms of PrimeXBT affiliate script clickid cookie is saved for 24 hours once a click is registered in our system.

Which means that if a click will come to the tracking URL

we’ll register it as a host and a click (hint).

If the same user clicks on the tracking URL

from the same browser&device within 24 hours, only a click will be registered since a host was registered earlier on a previous URL for offer ID 12.

Impressions: a number of tracked Impressions. 

Conversions – the amount of conversions in Approved, Declined and Pending statuses.

Finances – the sum of money that will be paid you for conversions, which have Approved, Declined and Pending statuses.


Use the Export option to export statistics. 


Export function uploads records of one page where you are located.

Conversion Statistics

In the ‘Conversions’ slice of Statistics, you’ll be able to see detailed conversions and export conversion statistics.


At Conversions’ Table you’ll see:

Date: presents the time & date when a conversion was made.

Offer: Offer Name. 

Geography / IP: user’s IP.

Device: user’s device. 

Status: conversion status

Income: the sum of money that will be paid for the conversion.

Name of goal: goal name.

sub1-sub8: sub-accounts data. 

User Agent: user’s Device User-Agent data. To view Device User-Agent data, point the mouse to the “i”: 


On the Dashboard page, you can see aggregated statistics, last news, your manager contacts:

image 6 - Dashboard

As you can see there is Balance section, that shows the amount of money:

  • Balance: includes payouts for conversions that have Approved, Pending, Not found, and Hold statuses;
  • Hold: includes payouts for conversions that have Hold status only;
  • Payout: includes payouts for conversions that have Approved status only.

If the payout is less than 0.0001, it is rounded to the tenth decimal, if the payout is equal to 0.0001 or bigger – it is rounded to the fourth decimal.

And new and top offers you can work with. You can point the mouse to a certain offer and click ‘Details’ in order to get to the offer page:

image 8 1024x500 - Dashboard